Your customer base is like a garden. It needs to be pruned, watered and cared for regularly, or it becomes overgrown and overwhelming. I recently had a conversation with an MSP struggling with profitability. They were profitable, but they weren’t profitable enough to grow and secure new customers. So,...
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Platform enhancements include new product sales certifications and Done-4-U social media services that make it even easier for MSPs to grow profits and expand their customer base March 17, 2022—Miami, FL — Kaseya®, the leading provider of unified IT management and security software for managed service providers (MSPs) and...
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By now, you’ve heard about Russia’s invasion of Ukraine. This war is being fought on multiple fronts, one of which being cyber. Russian hackers are launching an all-out assault on key Ukrainian government, banking, and infrastructure targets. Experts expect that these attacks will escalate in Europe and in the...
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I recently attended a cybersecurity conference for MSPs in Tampa, FL called Right of Boom. It reminded me a little bit like Schnizzfest, in the sense that it was the result of grassroots efforts, and everybody felt connected by a common purpose. The idea for this event began more...
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While TruPeer may mean something different to each one of its members, members who get the most out of TruMethods’ most popular peer group find that they’re strategically aligned with TruPeer. “TruMethods and 2Fifteen were closely aligned from the moment we were introduced to Gary and his team,” said...
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In case you haven’t heard, one of the unexpected consequences of the COVID-19 pandemic and associated economic disruption has been a massive number of people quitting their jobs. Dubbed the “Great Resignation,” this mass exodus in the workforce has led to labor shortages in many sectors along with rising...
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No matter what business you’re in, you should have an attorney review your contracts. If you don’t, one small mistake could cost you millions of dollars, which, more than likely, would put you out of business. But if you don’t have an attorney, what should you look for in...
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Recently on The CyberCall, we talked about dataflow diagrams with Brian Blakley. If you’re not familiar with Brian, he is the founder of Cosant, a cybersecurity firm, and works primarily with MSPs on their cyber strategies. According to him, most MSP customers are not able to attach proper risk...
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Better organization is always one of those things that we often leave ‘until later’. At the same time, we understand how crucial good organization can be. To make organization better in myITprocess, we enhanced our IT Glue integration to support flexible assets. Since flexible assets allow you to customize...
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MSPs are making cybersecurity sales harder than it needs to be. In fact, I hesitate to use the word “sales” because that is the center of the problem – customers feel like you’re trying to sell them. You shouldn’t be selling customer security enhancements or projects. Instead, you should...
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