You have a lot of choices as an MSP in terms of priorities. You can focus on trying to be more efficient with professional services or support, reevaluate sales, add tools, standards, and the list goes on and on. But there is one thing that can really make a...
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I think I’ve mentioned this before, but I like to archive all the notes from my audio messages. I’ve been doing this since I started recording weekly audio messages for TruMethods members back in 2009. At the beginning of this year, I decided to time travel. I created a...
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As the saying goes, “What you put into life is what you get out of it.” The same can be said about gym memberships, music lessons, and TruPeer. “You first and foremost have to make time for TruPeer and it has to be a priority in your calendar,” said...
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The vCIO process is one of the most important aspects of the TruMethods framework we teach to managed services providers (MSPs). The vCIO is responsible for relationship management, client education, life cycle budgeting, and more. Putting the wrong person in the vCIO role could prove disastrous for not only...
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When it comes to keeping clients’ data secure in the face of increased ransomware attacks, cloud backup can provide a significant value. Properly configured, housing redundant data in the cloud can help an MSP’s customers weather cyberattacks with confidence that they can quickly and easily restore their data in...
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From key acquisitions to new regional data centers, the company has continued to put its customers’ needs first—and has seen expansive growth as a result Jan. 10, 2022 — MIAMI — Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to...
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We change as the needs of our customers change. And for MSPs, their world has changed significantly over the past couple of years. Some of these changes are easy for customers to understand, while others are not. It’s important to remember that your customers are dealing with and depending...
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Even though cyberattacks are hitting the news nearly every day, many businesses still aren’t taking cybersecurity seriously, which is bad news for them, but good news for MSPs. The number of cyberattacks continues to rise. For example, there has been a 62 percent increase in ransomware globally since 2019,...
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If you’re not a world class MSP today, make it a goal to become one in 2022. World class MSPs have command of their operations, are focused on sales, and most importantly, driven by process. The only way for an MSP to hit all three attributes of a World...
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I spent some time in Vegas a little while back (for business, not pleasure, although there was some of that). I took the opportunity to meet with many TruMethods members and attend several industry events. After heading back home, I thought it would be a good idea for me...
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