Recently on The CyberCall, we talked about dataflow diagrams with Brian Blakley. If you’re not familiar with Brian, he is the founder of Cosant, a cybersecurity firm, and works primarily with MSPs on their cyber strategies. According to him, most MSP customers are not able to attach proper risk...
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Better organization is always one of those things that we often leave ‘until later’. At the same time, we understand how crucial good organization can be. To make organization better in myITprocess, we enhanced our IT Glue integration to support flexible assets. Since flexible assets allow you to customize...
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MSPs are making cybersecurity sales harder than it needs to be. In fact, I hesitate to use the word “sales” because that is the center of the problem – customers feel like you’re trying to sell them. You shouldn’t be selling customer security enhancements or projects. Instead, you should...
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You have a lot of choices as an MSP in terms of priorities. You can focus on trying to be more efficient with professional services or support, reevaluate sales, add tools, standards, and the list goes on and on. But there is one thing that can really make a...
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I think I’ve mentioned this before, but I like to archive all the notes from my audio messages. I’ve been doing this since I started recording weekly audio messages for TruMethods members back in 2009. At the beginning of this year, I decided to time travel. I created a...
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As the saying goes, “What you put into life is what you get out of it.” The same can be said about gym memberships, music lessons, and TruPeer. “You first and foremost have to make time for TruPeer and it has to be a priority in your calendar,” said...
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The vCIO process is one of the most important aspects of the TruMethods framework we teach to managed services providers (MSPs). The vCIO is responsible for relationship management, client education, life cycle budgeting, and more. Putting the wrong person in the vCIO role could prove disastrous for not only...
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When it comes to keeping clients’ data secure in the face of increased ransomware attacks, cloud backup can provide a significant value. Properly configured, housing redundant data in the cloud can help an MSP’s customers weather cyberattacks with confidence that they can quickly and easily restore their data in...
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From key acquisitions to new regional data centers, the company has continued to put its customers’ needs first—and has seen expansive growth as a result Jan. 10, 2022 — MIAMI — Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to...
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We change as the needs of our customers change. And for MSPs, their world has changed significantly over the past couple of years. Some of these changes are easy for customers to understand, while others are not. It’s important to remember that your customers are dealing with and depending...
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