I’ll conduct a free security audit for you by asking just two questions. One, what is your average seat price? Two, do you have at least one person in your service delivery organization who’s 100 percent proactive? In other words, they don’t bill professional services, and they don’t do...
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Over the last few years, many MSPs and industry pundits have claimed that our industry is undergoing a rollup. While I’ve consistently argued that the transaction volume has been minimal in relation to the market size — with data supporting my stance — I now believe we are genuinely...
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We are in a new normal regarding the issues surrounding attracting and retaining talent, and many factors contribute to this. There’s near-zero tech unemployment, the competition for talent is no longer localized and your requirements have changed. Additionally, you’ve doubled the number of tools in your stack in recent...
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Do you know what time of the year it is? I’ll give you a hint. Many would say it’s the most wonderful time of the year! No, I’m not talking about the Christmas season (although that’s right around the corner, too). Everybody from all walks of life celebrates the...
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Have you ever felt alone running your MSP? (I know I have in the past on many occasions!) With MSPs facing many complex issues today, it’s common to feel that no one truly understands what you’re going through. That’s why I believe peer groups are so valuable to our...
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Personal productivity is paramount in gauging an individual’s or an organization’s success. How productive you are impacts results more than how hard you work. Yet, many business leaders overlook personal productivity, rarely discussing it during interviews or making it part of their training or performance metrics. During interviews, I...
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Champions do what others can’t or won’t do daily and make it look easy. There’s a lot to unpack in this statement. Building the discipline to fulfill your potential at anything takes work. It starts with uncovering the building blocks of the role, the task or the skill and...
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Weeks ago, I hired a team to paint the trim on my house, which is quite high up, so they had to use a bucket lift to reach it. Everything started smoothly, but then complications arose. Eventually, I received the following text message from one of the painters, “Hey,...
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One disturbing trend that I see with MSPs of all sizes and scales is a reduction in a metric that’s super important — tickets closed per support tech. This is a big problem because if everything else stays the same, your support costs go up if you’re closing fewer...
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We have entered the heart of summer — a time when many take vacations, soaking in the sun’s warmth and enjoying precious moments with family and friends. Personally, I find myself reshuffling my schedule to prioritize leisurely pursuits during this season — and I think it’s a fantastic thing...
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