In today’s IT environments productivity is necessary, uptime is essential, and security is critical. The latest hardware and software provide layers of protection in hopes of preventing cyber attacks. The newest technology causes most IT providers to forget the weakest link: the end user. A typical user focuses on...
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I worked as a vCIO for an established MSP in my area. I had the traditional vCIO responsibilities: onboarding new clients, detailing service plans, generating proposals, planning meetings, discussing budgets, consulting, and so on. It was about 6 months into the role when I shifted exclusively to a Health...
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Many MSPs aren’t cultivating enough COIs (centers of influence) to generate new business. While there are many ways to generate leads, COIs are a keystone of your warm lead generation process. Unlike other lead generation strategies, including cold calls and inbound marketing, COIs generate warm leads for your business,...
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Companies often struggle to create and enforce robust cybersecurity strategies, partly because compliance varies among employees. This inconsistency could be caused by the specifics of job roles within the company that might make policies more or less inconvenient to employees based on their position. In addition, different levels of...
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I think we’ve all learned a lot over the past month. Think about it. You’ve probably learned a lot about your customers, vendors, team members, process, business fundamentals, and, most of all, yourself. So, with all the knowledge you’ve acquired, what have you learned about yourself or your business...
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Without a doubt, getting your MSP business through the COVID-19 pandemic is challenging for MSPs. If you can successfully protect your business, you’re going to pull through and come out a stronger business on the other side. There are several ways you can protect your MSP business during the...
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Being a business owner can feel like you’re on an island. There are so many things to do and groups of people and processes to oversee, and it can feel like no one really understands. But at the same time, it feels dangerous to talk to someone who could...
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I believe that every MSP owner should be part of an industry peer group. While there are several great peer groups in our space, I think ours are the best (surprise, surprise) — and we’re now doing even more. You probably already know this, but as a TruMethods member,...
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Regulations and compliance are a topic that stirs debate among business owners. Whether it’s statutory, regulatory, contractual, or industry best practices, the idea of the government or Nonprofit Organizations (NPO) meddling with profits is often a red flag for business owners. Yet, in some cases, regulations provide a safety...
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Now, more than ever, it’s critical to make the right decisions for your business. Here’s the thing you must remember, though: Making good decisions isn’t about being smart or having a crystal ball. Instead, when you’re contemplating decisions, you mustkeep two critical perspectivesin mind. The first is facts. Do you have an accurate picture of your current situation? ...
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