Summer is a time when many of us would rather have our feet in the sand while soaking up the sun, but that’s not always possible. And even if we do get to enjoy  some time in the sun this summer, there is usually still a pile of work waiting for us back at the office. That’s why it’s so important to treat yourself whenever you can — and we’ve teamed up with other IT leaders to help you do just that! 

The rapid pace of technological innovation, focus on digital transformation across industries, shift to cloud computing, and a shortage of qualified IT professionals have led to an increased demand for third-party technical support across several sectors. Organizations need their IT infrastructure and networks to run reliably and securely so they can focus on their core business. But having full-time staff to handle those responsibilities is beyond the budget and means of many companies. For some, there simply aren’t enough skilled staff available to do it, even if they have the budget.

You always hear me say that time can be your friend or your enemy, and that we need to change the tires while the car is rolling down the highway. So many people I've worked with are always waiting to deal with one more issue or one more crisis before they begin to make the changes that will put them in a different place down the road.  

If a prospect tells you that he or she has “got a guy” for IT, you’re not dead in the water. It’s just another objection for you to overcome.

With private equity (PE) firms continuing to have a major impact on the MSP business, you should understand what’s going on. 

Ask yourself this question: Who's responsible for your customer’s cybersecurity? You or the customer? Does your customer expect that since they have you as their MSP, they won't have a security incident? If so, you may have set very unrealistic expectations.

Hiring more salespeople for your MSP business may be on your wish list for 2021, but if you don’t already have processes in place and don’t know what to look for during the hiring process, you may not hit your sales goals for the remainder of this year. 

Choosing the best standards for your clients is difficult. Many questions arise when deciding what standards are worthy: Are these the best? Can we do better? Are these proper for their industry? I sat down and thought about this conundrum and came to this conclusion: it depends.

Processes must be put in place if you want your business to succeed. We at TruMethods work with you to accomplish just that.

Aligning your customer’s to a set of standards seems easy. You create questions around privacy, security, and infrastructure and ensure they meet business goals. What if you have outdated, too broad, or non-existent standards? What if you need more and are unsure where to look?