Many of you may have heard the saying that you are the average of the five people you spend the most time with. While this may not be completely accurate, it has some truth to it. You should spend time with positive people and avoid negative thinking. Because of...
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I recently reviewed the results of the Schnizzfest 2023 Event Surveys with my team. (Thankfully, our members rated the event highly across the board.) However at some point, my team asked me what I looked for when reviewing feedback. I told them my goal wasn’t to have the highest...
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It’s a new year and the middle of a new quarter from a business perspective. As the saying goes, “Hope springs eternal.” Unfortunately, so does procrastination. Just as you may have probably felt a sense of urgency at the end of 2022, you may feel like you have plenty...
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Managing your customer base isn’t only about delivering customer support effectively. Sometimes you need to do things on the backend to ensure your business keeps running. For instance, how diverse is your customer base? Is everyone paying the right price for your services, or is one customer the bulk...
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Hey-yooo! Another Schnizzfest is in the books. This year marked our 11th Schnizzfest, and with more than 600 people in attendance, it was the largest Schnizzfest in history. We held Schnizzfest 2023 and Q1 TruPeer meetings in late January in Phoenix, AZ. The temperature in Arizona was a little...
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Managed services providers (MSPs) that want to grow their business in 2023 face significant challenges when differentiating themselves in the current market. Many prospective customers already have some IT support in place and likely don’t see a pressing need to switch providers or augment their internal resources (whether this...
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We are a few weeks into 2023. Here are a few action items to complete to ensure this year is filled with positivity and growth. Sales Have a direct conversation with the prospects in your pipeline. Ask them if they’re going to buy. “Hey, we’ve been talking for a...
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Now is an excellent time of the year to do what I call “taking stock.” Taking stock means assessing your career, life, health, relationships, financial state, and overall mindset. Here’s the thing: Life is like a wheel, and that wheel has spokes, many of which you’re familiar with, including...
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It’s true — you’re in the technology business, but what business isn’t a technology company these days? The only way to grow and generate more monthly recurring revenue (MRR) at the right price in the new year isn’t by focusing solely on technology; it’s by understanding how you can...
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Whether on the road or in my office, I make it a point to speak with as many managed service providers (MSPs) as possible. By doing this, I get a better grasp of what they’re struggling with, what TruMethods and its peer groups can do better to assist them...
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