Every service delivery role has had to adapt during the COVID-19 pandemic, and the Technology Alignment Manager (TAM) is no different. The TAM (previously known as Net Admin) provides knowledge of the customer’s technology to the vCIO so a proper review of a customer’s IT environment can be completed....
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If you‘ve been around TruMethods for more than a year, you know what time of year it is: It’s selling season. Selling season is the time between September and the end of the year when the conditions are especially good for adding new MRR at the right price. Business leaders during this period are evaluating people, reviewing processes, and assessing vendors...
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I recently wrote a blog post titled “Why Regulations are a Good Thing for Technology Service Providers“. The concept was simple: regulations and compliance benefit Technology Services Providers. Customers providing products and services within their industry usually have compliance requirements like protecting credit card information. Most business owners are...
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Are you really doing everything in the scope of your position for your MSP’s customer? In the TAM and vCIO roles in particular, doing every facet of the role is incredibly important for the TruMethods model to work as well as it can. Luckily, what each of these roles...
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The most successful people in life and business are certainly disciplined. Discipline is what keeps you on track, leads you to success, and helps you focus on achieving the goals, aspirations and milestones you set for yourself throughout your life. But not everybody has what it takes to build...
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An initial meeting with a prospect doesn’t have to be unpredictable.(In fact, it shouldn’t be.)The process of “setting the stage“during the initial conversation with a prospectincreases the likelihood of you being able to control the discussion from the onset, includinggetting the prospect to tell you no, which, believe it or not, isn’t necessarily always a bad thing. Most people avoid saying...
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When it comes to MSP sales, who doesn’t like a little FUD? Many sales methodologies were founded in FUD (fear, uncertainty and doubt). Certainly, selling IT services today offers a big opportunity for MSPs and their vendors to create fear, uncertainty and doubt. Now more than ever, MSPs rely...
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In the current economic climate, conversations around service pricing are often going to be tense and possibly even counterproductive. When an MSP receives a call asking for a quote, odds are the prospect is price shopping. MSPs that have built their pricing around the actual value they create may...
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Since Covid-19 hit, every business in the world has had some sort of struggle. Many businesses had to shut down entirely, and some had to go into overdrive to provide for demand. For the Managed Services world, we all saw an uptick in tickets and issues while people scrambled...
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Ideally, there should only be two steps to success: learning what to do and doing it. But, like everything else in life, becoming successful isn’t that simple. The road to success is oftentimes full of unexpected potholes. For example, there are setbacks, failures, false starts and external factors (the...
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