Elevate your service desk and effortlessly track strategic projects Congratulations! Your client has accepted a project you recommended based on out-of-aligned areas you found in their business. Now, your responsibility is to deliver this service smoothly and efficiently. By automatically creating Autotask Opportunities from client-accepted projects in myITprocess, every...
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By now, you’re wrapping up another year of selling. So, how did you do? Be honest with yourself. Did you generate new monthly recurring revenue (MRR) at the right price every month? Did you hit your quarterly sales goals? Did you diversify your customer base? How does your sales...
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Cybersecurity remains top-of-mind for many managed services providers (MSPs). According to a Kaseya survey, 50% of MSPs said their business is at greater risk of cybercrime than one year ago — an 11% increase from 2021’s data. However, cybersecurity is also a revenue driver for those same MSPs, and ignoring...
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Miami, FL – December 5, 2022 – Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs), small to mid-size businesses (SMBs) and mid-market enterprises (MMEs), today announced the return of the much anticipated TruMethods 2023 Schnizzfest. The event, which returns after...
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One of our mottos in TruPeer is “no goose eggs.” We use the term “goose egg” to refer to a company that goes an entire quarter without adding new monthly recurring revenue sales. In other words, no new customers at the right price. Through the years, we’ve tried many...
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JP KehoeVice President of XDR SalesBarracuda MSP Cybersecurity hygiene best practices require MSPs not just to implement technologies, but also sustainable processes that can be relied upon over time. Today, installing a piece of software and considering the job done will simply not suffice. You would not clean your...
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Sometimes, we think something can’t be done. It’s even harder to believe that just changing your mindset could be the catalyst for change. However, it’s true. I see this happening with our TruMethods members all the time. For instance, one of our TruPeer members struggled with support desk ticket...
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Many business leaders finish their business planning too late. When you don’t prioritize the planning process, it impacts not only your bottom line but also the culture of your teams. Instead, make a conscious effort to think about the planning process throughout the year. Ideally, devote at least one...
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MSPs are usually hesitant about joining peer groups. They question the value, the time commitment and the time requirements. We are at a pivotal time in the MSP industry. Things are changing fast, and business leaders need more knowledge and perspective. Now is a great time to consider joining...
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Q4 is here once again! Can you believe it? If there’s one quarter where you want to fully execute all your initiatives, it’s Q4. Now, I would prefer you execute for four quarters, of course, but if you make me pick one, I will always choose Q4. First of...
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